United Airlines – Speech commercial

In a conference room, a manager announces they have just lost a major long-time client, one too many. It’s time for a “face-to-face” policy, in other words, not just call the customer, but also meet him. He starts handing out plane tickets to the other employees… which leaves room for a brilliant conclusion.


United Airlines – “You probably don’t…”

I am particularly delighted to show you this commercial because I saw it for the first time at an aviation exhibit in Montreal in the 1990s and absolutely loved it. Just watch as a negative-thinking passenger (the kind we’d hate to sit next to on any flight) is given a wonderful customer service experience when … Continue reading “United Airlines – “You probably don’t…””