How well did Germanwings handle the aftermath of 4U9525?

Needless to say, the crash of Germanwings flight 4U9525 last Tuesday took us all by surprise. The crash and investigation are widely covered by everyone. But what communications with the public? How well has the airline handled them?

Advertisements

Germanwings A320 (D-AIPX) involved in the crash of flight 4U9525 on March 24, 2015 (Source: Sébastien Mortier, Flickr)
Germanwings A320 (D-AIPX) involved in the crash of flight 4U9525 on March 24, 2015 (Source: Sébastien Mortier, Flickr)
Needless to say, the crash of Germanwings flight 4U9525, enroute from Barcelona to Düsseldorf last Tuesday took us all by surprise. The crash and investigation are widely covered by news organizations worldwide, the authorities and of course the airline. But what communications with the public? How well has the airline handled them? Continue reading “How well did Germanwings handle the aftermath of 4U9525?”

Icelandair’s new safety video: unique, exotic, relaxing

Have you seen Icelandair’s new safety video? If I could use only three words to describe it, it would be: unique, exotic, relaxing. Here’s why.

Have you seen Icelandair’s new safety video, released on their YouTube channel a few days ago? If I could use only three words to describe it, it would be: unique, exotic, relaxing. Here’s why. Continue reading “Icelandair’s new safety video: unique, exotic, relaxing”

Would you make a good ABP?

ABP means “Able-bodied person” or “Able-bodied passenger”. It’s airline lingo for passengers who are selected to assist an airline crew during an emergency. But what makes a good ABP, and above all, what does an ABP do?

Who would make a good ABP? Photo via Wikipedia.
ABP means “Able-bodied person” or “Able-bodied passenger”. It’s airline lingo for passengers who are selected to assist an airline crew during an emergency, per the ICAO. But what makes a good ABP, and above all, what does an ABP do?
Continue reading “Would you make a good ABP?”

Meals on sun destination flights: an endangered species

Nowadays, the only way you can get a meal on a flight under 5 1/2 hours is either to upgrade to Club Class or Business Class, to buy on board… or to fly one of the few airlines that still offers free meals.

Are you surprised? Air Transat will stop serving free meals on flights from Canada to sun destinations (from June 1, 2014, on Economy Class from Canada to the Caribbean, Mexico and Latin America). That’s how the media announces it. The airline, however, refers to its “Enhanced Inflight services“, and claims that passengers will be able to “personalize” their meals with a new buy-on-board menu.

Personally, I’m not surprised. Continue reading “Meals on sun destination flights: an endangered species”

You are one click away from going to the wrong airport

Imagine what happens when a passenger lands at the wrong airport… even though the flight plan was followed and the pilot did nothing wrong. The cause? They booked (or were booked on) the wrong flight.

Puzzled passenger in font of a FIDS. Photo via Flickr by amateur_photo_bore.
Passenger looking at a FIDS. Photo by amateur_photo_bore via Flickr.

Recently, a recording was released, capturing the confusion and disbelief when air traffic control realized that Southwest Airlines flight 4013 had landed not at Branson Airport (BKG), but at much-smaller M. Graham Clark Downtown Airport (PLK) on January 12, 2014. The pilot proceeded visually towards what he thought was the right field. Fortunately, the plane stopped just short of running out of runway and no passengers were injured.

Now, imagine what happens when a passenger lands at the wrong airport… even though the flight plan was followed and the pilot did nothing wrong. The cause? They booked (or were booked on) the wrong flight. Continue reading “You are one click away from going to the wrong airport”